Solidi has security system which monitors the site for unusual activity. Your withdrawal can be held for a number of reasons including:
- Exceeded maximum withdrawal limit.
- Exceeded maximum daily withdrawal limit.
- Unusual withdrawal activity.
- Account issues.
to list just a few reasons.
When this happens, our support team are immediately alerted to it and should contact your within a couple of hours during business hours, if not sooner. Outwith business we aim to respond within a day (but it's usually much quicker).