|Solidi is now registered with the FCA for CryptoAssets
Solidi has been temporarily registered under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 as a cryptoasset business until 9 July 2021, pending the determination of our application by the Financial Conduct Authority (FCA).
Solidi is one of approximately 90 companies who have been awarded temporary registration by FCA while they continue to review applications. The temporary registration will be converted to a full registration once the FCA complete all reviews.
|New 'Low Cost' withdraw option
We're introduced a new "Low Cost" withdraw option to continue our commitment to low fees for Bitcoin. This option is 5 times cheaper than other services withdraw fees and as all low cost transfers are sent with Immediate and High speed transfers, you will usually have your Bitcoin much sooner than the 8 hour estimate.
If you need your Bitcoin instantly then you can still use our Immediate option.
Bitcoin network fees have continued to increase with the average withdraw costing over 0.0007 BTC (approx £7.50). Reluctantly we've had to increase withdraw fees - Immediate is now 0.0005 BTC, High is now 0.0003 BTC.
Additionally the tiers for free withdraw credits are increasing as follows.
|Ethereum now available!
Ethereum is now available to buy and sell on Solidi!
|Optional services made clearer
Solidi always strives to provide the best and cheapest way to purchase Bitcoin and other crypto while at the same time offering the best support for our customers.
We've noticed over the last couple of months that a small proportion of our customers require additional service when purchasing crypto that usually get performed by the support team.
We've now explicitly detailed these additional services and added them to our Fees page. We will begin charging for these services from today. These are completely optional in many cases we will provide them free of charge for the first instance. Please see more details on our Fees page.
|Support Fees for manually processed payments
Solidi always strives to provide the best and cheapest way to purchase Bitcoin and other crypto. We've led the way in the UK with a completely automated system for buying and selling crypto instantly. This system and our low pricing only works when we receive payments for the correct amount, correct reference and correct bank name.
We understand mistakes happen and although our terms and conditions have always given us the option to charge a fee for support, we have never done so. However, recently there has been a significant increase in payments arriving with the incorrect details which require our support team to manually process payments, often having to liaise with our bank.
As of today we’re going to start passing on our support costs to customers who persistently require their payments to be manually processed. As normal we’ll send a polite email on the first occurrence, but for second and subsequent occurrences we’ll apply a discounted support fee of £5 (this is normally £15).
We’ll monitor the situation and revise the fee if necessary.
We hope that this will strike a fair balance between helping new customers and encouraging long term customers to keep the costs down for everyone.
|Withdraw Fee increase - FREE withdraws still available!
With the recent dramatic rise in bitcoin network fees, we've had to increase withdrawal fees. We're still offering the FREE 8 hour option with most FREE withdraws being sent far sooner than this.
|Free Withdraw credits price changes
Following the Bitcoin Halving, network fees have continued to rise and we've had to increase the price points which we can offer free withdrawal credits. Until further notice, the following price points will apply.