Fees should be read in conjunction to our terms and conditions to understand how and when they are applied.

General Fees

We aim make crypto as easy as possible. The price you see is the price you pay - we don't add hidden fees at checkout!

Fee Notes
Buy Crypto (website) No Fee Price displayed is price you pay.
Sell Crypto (website) No Fee Price displayed is the price you receive.
OTC Desk (Buy/Sell any crypto) POE Minimum £1k (£10k for currencies listed on main website)
Deposit GBP (pounds) to Solidi £0.50
Withdraw GBP (pounds) from Solidi £0.50
Deposit Crypto No fee
Withdraw Crypto variable See table below
Cold Storage (BTC) Free All customer funds are held in cold storage, free of charge.

Deposit & Withdraw Fees

We aim is to make crypto as affordable as possible. Where possible we offer multiple withdraw speeds with varying costs and FREE withdraws when you purchase certain amounts.

Crypto Deposit Withdraw
Bitcoin (BTC) Free
  • Low Cost  - 0.00015000 BTC
  • Fast      - 0.00030000 BTC (Free with £500 purchase)
  • Immediate - 0.00050000 BTC (Free with £1000 purchase)
Ethereum (ETH) Free Immediate - 0.00800000 ETH (Free with £1000 purchase)
Chainlink (LINK) Free Low Cost  - 0.40000000 LINK
Litecoin (LTC) Free
  • Low Cost  - Free
  • Fast      - 0.00010000 LTC (Free with £500 purchase)
  • Immediate - 0.00050000 LTC (Free with £1000 purchase)
Ripple (XRP) Free Immediate - 0.02000000 XRP (Free with £1000 purchase)
* Free and high-speed withdrawals are usually sent at the same time as Immediate Withdrawals and so will usually be sent long before the maximum time to send.

Optional Services

Solidi provides the best service in the industry through our completely automated system. When issues arise, we provide support by email and also we are one of the few companies to provide telephone support.

To ensure we can deliver the best pricing and support to all of our customers, we have made some of our optional services chargeable.

Service Fee Notes
Fixing Incorrect Reference (*) £ 5 Manually process a payment sent with incorrect/missing reference.
Process payment sent with wrong recipient account name (*) £ 10 (£15) Liaise with bank to have payment processed (or returned).
Process payment sent from third party £ 15 Correctly process payment sent from an account which is not in customers name - e.g. a friends account, parents account etc.
Process FPS Chargeback £ 100 Liaise with banks to handle FPS chargeback.
Amalgamate Duplicate Solidi Accounts (*) £ 15 Close and transfer balances of duplicate accounts into a single Solidi account.
Return Payment £ 15 Return an incorrect payment to the origin account.
Refund Purchase £ 15 + FX costs Process a refund for incorrect purchase.
Please note that fees above are per incident. Services marked with an asterisk are not usually charged for on the first use. 99% of Solidi's customers use our system without needing support - we provide most support free of charge. A small set of customers do frequently require additional manual processing of their purchases and so we now charge for these additional "value add" services.